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The Opel OnStar telematics system


Opel will be introducing Opel OnStar, the new mobility and service assistant, across the company’s passenger car range from August 2015. The first introduction wave will see Opel OnStar being rolled out in 13 European markets with additional European markets following later. Customers will be able to use the entire service portfolio provided by Opel OnStar as well as the high-speed Wi-Fi hotspot free of charge for the first 12 months after registration.

“Connectivity is one of Opel’s unique selling points as seen with our award-winning IntelliLink infotainment system. Opel OnStar, for which we have already received a Connected Car Award, is further proof that we want to deliver trendsetting innovations in connectivity to a wider audience,” said Opel Group CEO Dr. Karl-Thomas Neumann. “Opel OnStar is a ground-breaking technology: It will add a new level of safety to our vehicles and at the same time make driving more comfortable. The direct dialogue with our customers will create stronger ties with the brand. All this will convince even more new buyers that Opel is the right choice.”

4G LTE Connection with Wi-Fi Hotspot

With mobile data speeds up to 10 times faster than 3G technologies, increased responsiveness, and the ability to support simultaneous voice and data connections, a built-in 4G LTE connection will enable advances in a range of in-vehicle communications and entertainment capabilities. The 4G LTE connection enables a Wi-Fi hotspot, allowing up to seven devices to connect in and around the vehicle. Passengers will be able to stay in touch with family and friends via social media, play games, stream movies or watch TV via their favorite app or to work while away from the office.

The built-in 4G LTE structure is specifically designed for in-vehicle use as it is integrated into the vehicle’s electrical system and includes an external antenna to maximize coverage and connectivity. Customers will not be required to have a smartphone to use connected services. 4G LTE will initially be introduced in three markets, Germany, the UK and the Netherlands with the remaining countries following suit at a later stage.

24/7 emergency call

Opel OnStar can also help in case of an emergency. If an airbag deploys, Opel OnStar will be alerted automatically. An advisor will then contact the vehicle to determine whether help is required. If there is no response, emergency responders are immediately sent to the exact location of the vehicle. Opel OnStar Advisors located at the Opel OnStar service center in Luton, England, are available 24/7 and 365 days a year. The Opel OnStar buttons will be located in the overhead center console or the rear-view mirror on some cars. Furthermore, the new system also includes roadside assistance services.

Opel OnStar

Remote connection with Opel OnStar – The Smartphone App

Smartphone owners will be able to connect to their vehicle remotely with a smartphone app. It will enable them to:

  • Contact OnStar from anywhere
  • Call up important vehicle data such as oil life or tire pressure
  • Remotely lock or unlock the car
  • Locate the car online
  • Honk the horn and flash the lights
  • Quickly download destinations to the in-car navigation system
  • Easily manage the vehicle’s built-in Wi-Fi hotspot settings

Vehicle recovery feature

In addition, Opel OnStar will assist vehicle owners and police alike in case a vehicle with the system is stolen. The stolen vehicle assistance will enable Opel OnStar to work closely with law enforcement agencies to ensure that the car is recovered and returned to its owner. Remote Ignition Block will allow Opel OnStar to send a remote signal to the vehicle that blocks the engine from starting once it has been reported stolen.

Up-to-date with monthly diagnostics

Opel OnStar can also provide subscribers with a monthly Vehicle Diagnostics email with the most important vehicle data and information. Furthermore, a diagnostics check can be requested at any time at the push of a button, thus providing peace of mind before setting off on a longer journey.

Source: Opel
Romain’s opinion:
The OnStar system is fully connected and provides a lot of features for the owner. However I am wondering what is the usage made of the driver’s data by Opel. Do you think that the privacy terms are well explained by the sales force? Do you think that Opel will make a commercial use of the driver’s data?

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